FAQ AND TERMS AND CONDITIONS

Opening Hours
Mon- Fri           Sat                     Sun
Sales                                9.30-6pm          9.30-6pm          Closed
Customer Service           9.30-6pm          9.30-6pm          Closed
Showroom
and Collection                 9.30-6pm          9.30-6pm          Closed

Online Email Support     9.30-6pm         9.30-6pm          Closed

Night Vision View
About
www.nightvisionview.co.uk  is owned by Diamond Electricalz Ltd  AKA Scanview Electronics Ltd , established since 1983 with a good reputation and great level of service.
Scanview Electronics is situated in 86-90 Paul Street London

What Do We Sell
We specialise in the sale of night vision products including monoculars, binoculars, goggles and digital night vision.
Delivery
We use my hermes / ups  for delivery, the cost is £4.99 to UK mainland, however prices may be more outside UK mainland, ie:  Northern Ireland, Scottish Highlands, Channel Islands and Ireland
Most orders are shipped out within 2-3 working days; however it can take up to 5 working  days in some circumstances.
We cannot arrange deliveries on Saturdays, Sundays or Bank holidays.

Payments 
We currently use paypal and 2 checkout for payment processing

Finance
We do not offer any finance. However, you may leave a deposit and pay in instalments, please call us on  020 3286 4834 or email us on sales@nightvisionview.co.uk for more info.

Taxes 
All items ordered from our website are subject to a 20% VAT Charge, which is included in the price.
For VAT exemption orders, international orders and assistance, please email: sales@nightvisionview.co.uk

Cancellation
The distance selling regulation gives the right for you to return your goods within 7 days after delivery.
This only applies to UK customers (not a business or a sole trader).
If you decide to return a purchase, you are responsible for the cost of carriage and for insuring the goods in transit.
Also, the goods must be in an “as of new”, “re-saleable” condition.
If required, we can request a pickup using our dedicated courier but you “the customer” will be charged up to £8.50 + per item returned.
It could take up to 7 days to process the refund.

Technical Support
You can email: sales@nightvisionview.co.uk or call 020 3286 4834 for technical support
Contact your manufacturer for technical support if we are unable to resolve your query.

Warranty
The standard warranty for all products is 1 year collect and return.
You will have to send item by courier (we can arrange collection for a charge) for repair.

Bulk Buy / Corporate Sales
Special discounts and rates are available if you are interested in purchasing larger quantities of goods.
If you are a business, education, private customer or government authority, please email sales@nightvisionview.co.uk or call 020 3286 4834 to discover more details.

Customer Service
Being established since 1983, we have built up an excellent, quality level of customer service, assisting wherever possible to resolve any issues.
With many of our customers being repeat customers, we easily reflect our reputation as being a quality provider of night vision items.

Refunds
All items can be refunded within 7 working days
After this we can look into refunding or repairing within the warranty period
If we agree on a refund there maybe a restocking fee and we may require a valid reason
If you want store credit we can look into it
Privacy
We are committed to protecting your privacy at all times.
We only use information collected to process your order.
We do not store any sensitive material such as credit card details.
However we do store contact details in order for your online ordering experience to be quick.
Please note that all details are protected by email and password.
We may send marketing emails to your chosen email; however you have the right to opt out of receiving further emails.
You can login to your account by “clicking” my account from our website: www.nightvisionview.co.uk.

Security
We have a detailed security policy in place to make sure all transactions are safe and secure.
We use paypal and 2checkout payment services which is very secure, they include necessary protection when making payment
We do not store any sensitive material on our server.

Pricing
We pride ourselves in the fact that we offer the best prices online compared to our competitors.
If you find a cheaper price elsewhere, we will match it and give you £5 off the cost of shipping
However, we have the right to reject this claim if need be.

Promotions

We have right to change promotions without prior notice
All promotions are subject to availability
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Prices and orders

All prices can be changed without notice
depending on availability