FAQ AND TERMS AND CONDITIONS
Mon- Fri Sat Sun
Sales 9.30-6pm 9.30-6pm Closed
Customer Service 9.30-6pm 9.30-6pm Closed
and Collection 9.30-6pm 9.30-6pm Closed
Online Email Support 9.30-6pm 9.30-6pm Closed
Night Vision View
www.nightvisionview.co.uk is owned by Diamond Electricalz Ltd AKA Scanview Electronics Ltd , established since 1983 with a good reputation and great level of service.
Scanview Electronics is situated in 86-90 Paul Street London
What Do We Sell
We specialise in the sale of night vision products including monoculars, binoculars, goggles and digital night vision.
We use my hermes / ups for delivery, the cost is £4.99 to UK mainland, however prices may be more outside UK mainland, ie: Northern Ireland, Scottish Highlands, Channel Islands and Ireland
Most orders are shipped out within 2-3 working days; however it can take up to 5 working days in some circumstances.
We cannot arrange deliveries on Saturdays, Sundays or Bank holidays.
We currently use paypal and 2 checkout for payment processing
We do not offer any finance. However, you may leave a deposit and pay in instalments, please call us on 020 3286 4834 or email us on firstname.lastname@example.org for more info.
All items ordered from our website are subject to a 20% VAT Charge, which is included in the price.
For VAT exemption orders, international orders and assistance, please email: email@example.com
The distance selling regulation gives the right for you to return your goods within 7 days after delivery.
This only applies to UK customers (not a business or a sole trader).
If you decide to return a purchase, you are responsible for the cost of carriage and for insuring the goods in transit.
Also, the goods must be in an “as of new”, “re-saleable” condition.
If required, we can request a pickup using our dedicated courier but you “the customer” will be charged up to £8.50 + per item returned.
It could take up to 7 days to process the refund.
You can email: firstname.lastname@example.org or call 020 3286 4834 for technical support
Contact your manufacturer for technical support if we are unable to resolve your query.
The standard warranty for all products is 1 year collect and return.
You will have to send item by courier (we can arrange collection for a charge) for repair.
Bulk Buy / Corporate Sales
Special discounts and rates are available if you are interested in purchasing larger quantities of goods.
If you are a business, education, private customer or government authority, please email email@example.com or call 020 3286 4834 to discover more details.
Being established since 1983, we have built up an excellent, quality level of customer service, assisting wherever possible to resolve any issues.
With many of our customers being repeat customers, we easily reflect our reputation as being a quality provider of night vision items.
All items can be refunded within 7 working days
After this we can look into refunding or repairing within the warranty period
If we agree on a refund there maybe a restocking fee and we may require a valid reason
If you want store credit we can look into it
We are committed to protecting your privacy at all times.
We only use information collected to process your order.
We do not store any sensitive material such as credit card details.
However we do store contact details in order for your online ordering experience to be quick.
Please note that all details are protected by email and password.
We may send marketing emails to your chosen email; however you have the right to opt out of receiving further emails.
You can login to your account by “clicking” my account from our website: www.nightvisionview.co.uk.
We have a detailed security policy in place to make sure all transactions are safe and secure.
We use paypal and 2checkout payment services which is very secure, they include necessary protection when making payment
We do not store any sensitive material on our server.
We pride ourselves in the fact that we offer the best prices online compared to our competitors.
If you find a cheaper price elsewhere, we will match it and give you £5 off the cost of shipping
However, we have the right to reject this claim if need be.
We have right to change promotions without prior notice
All promotions are subject to availability
Prices and orders
All prices can be changed without notice
depending on availability